At Nyamakima Solutions, we stand behind the quality of our products. Our high-end electronics are built to last, and we offer a one-year warranty on all eligible products, ensuring peace of mind for our customers.

1. Warranty Coverage

  • Duration: All eligible products come with a one-year warranty from the date of purchase.
  • Coverage: The warranty covers defects in material or workmanship under normal use.
    • If a product is found to be defective, we will either repair or replace it at our discretion.
    • The warranty is valid only for the original purchaser and is not transferable.

2. What is Not Covered

  • The warranty does not cover:
    • Damage caused by misuse, abuse, accidents, or improper handling.
    • Normal wear and tear, including scratches, dents, or cosmetic damage.
    • Damage caused by unauthorized repairs or modifications.
    • Damage due to water exposure, fire, or electrical surges.
    • Batteries or consumable parts (unless the product is defective on arrival).
    • Products that have been tampered with or had their serial numbers removed.

3. How to Claim Warranty

If you believe your product is defective and covered under warranty, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via info@nyamakima.co.ke or 0726890471. Please include your proof of purchase (receipt or order number), the product serial number, and a description of the issue.
  2. Return the Product: If instructed, you may need to return the defective product to us. Return shipping is covered only if the product is defective, damaged upon arrival, or shipped incorrectly.
  3. Inspection and Evaluation: Once we receive your product, our support team will evaluate the issue. If the product is found to be defective and covered under warranty, we will either:
    • Repair the product, or
    • Replace the product with an equivalent or refurbished item.
  4. Timeframe: Warranty claims are typically processed within 7-10 working days after we receive the product.

4. Extended Warranty and Support

  • Extended Support: After the warranty period, we continue to offer support for issues not covered under the warranty. Additional charges may apply for repairs or parts replacement.
  • Extended Warranty Options: For certain products, you may have the option to purchase extended warranty coverage at the time of purchase.

5. Contact Us for Support

For any warranty-related inquiries or product support, please reach out to our customer service team:

Nyamakima Solutions
Duruma Road, CRBC Plaza, Ground Floor
Email: info@nyamakima.co.ke
Phone: 0759856143