1. About These Terms
These Terms and Conditions govern purchases made from Nyamakima Electronics in our physical shops and through this website, nyamakima.co.ke. By placing an order or shopping with us, you agree to these terms.
2. Who We Are
Nyamakima Electronics is a CCTV, electronics, solar and accessories retailer based in Nairobi, Kenya. You can find us at:
- Gaberone Plaza, Shop G-21, Gaberone Road, Nairobi CBD
- Accra Towers, Shop G-05, Nairobi CBD
Opening hours: Monday to Saturday, 8:00 AM – 6:00 PM; Sunday, 10:00 AM – 4:00 PM.
Phone: +254 115 338 615 or +254 715 338 888. Email: outdopower@gmail.com or nyamakimaonline@gmail.com.
3. Prices and Orders
All prices are quoted in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise. We try to keep prices and stock information on this website accurate and current, but errors can occur. If we discover an error after you order, we will contact you before processing; you may proceed at the corrected price or cancel for a full reversal of the order.
An order is confirmed once our team confirms availability and accepts it by phone, WhatsApp, or email. We may decline orders where items are out of stock or where we cannot verify the order details.
4. Payment
Orders placed through this website are payable by Cash on Delivery (COD). You may also pay by cash, or by the mobile-money/in-store options offered at our shops. Goods remain the property of Nyamakima Electronics until payment has been received in full.
5. Delivery
- Nairobi: same-day or next-day delivery, normally within 1 business day of order confirmation. Delivery charges within Nairobi are typically KES 200–500 depending on your location.
- Nairobi CBD: free delivery for orders of KES 5,000 and above.
- Upcountry (Kenya): delivery to towns across Kenya in 1–3 business days through courier partners such as G4S, Fargo, and Wells Fargo. Courier charges are quoted and agreed before dispatch.
Delivery times are estimates and may be affected by factors outside our control. Someone must be available at the delivery address to receive and pay for the order.
6. Returns, Exchanges and Store Credit
- You may return a product within 7 days of receiving it, provided it is in its original condition and packaging, with all accessories and your receipt or proof of purchase.
- Returns are handled as an exchange or store credit. We do not offer cash refunds.
- Items marked as clearance or final sale cannot be returned or exchanged.
- Products damaged through misuse, wrong installation, electrical faults at the installation site, or missing parts may be declined.
7. Warranty
Products carry the warranty provided by their manufacturer. Warranty length and cover differ by brand and product; the warranty card or product listing states the applicable terms. Warranty claims are processed through the manufacturer or their local agents, and we assist you in lodging a claim. The warranty does not cover physical damage, power surges, misuse, or unauthorised repairs.
8. Installation and Use
CCTV, solar, and electrical products should be installed by qualified technicians. We are not liable for damage or loss caused by incorrect installation or use outside the manufacturer’s guidelines.
9. Contact
Questions about these terms, an order, or a return: call +254 115 338 615 or +254 715 338 888, email outdopower@gmail.com or nyamakimaonline@gmail.com, or visit our shops in Gaberone Plaza or Accra Towers, Nairobi CBD.
Last updated: September 2026.