At Nyamakima Solutions, we want you to be satisfied with your purchase. If you are not completely happy with your item, we offer a return and exchange policy under the following terms and conditions:
1. Return and Exchange Conditions:
- Items must be returned in the same condition as they were when purchased, with all original packaging, tags, and accessories.
- Returns or exchanges must be made within 14 days of purchase.
- No refunds will be issued. Instead, we offer exchanges for a different item of equal value.
2. How to Return an Item:
- To initiate a return or exchange, please contact us at info@nyamakima.co.ke or call 0759856143 within 14 days of your purchase.
- Provide your order number and details about the item you wish to return or exchange.
3. Refund Processing:
- Refunds will not be provided. However, if you are eligible for an exchange, the new item will be issued once we have received and inspected the returned item.
- The exchange process will be completed within 2 to 5 working days of receiving the returned item. You will be notified via email or phone once the exchange has been processed.
4. Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect. If the item is defective or was sent incorrectly, we will cover the return shipping costs.
5. Non-Returnable Items:
- Certain items, such as used or opened products, personal care items, or gift cards, may not be eligible for return or exchange.
6. Damaged or Faulty Items:
- If you receive an item that is damaged or faulty, please contact us immediately at info@nyamakima.co.ke or 0759856143. We will resolve the issue promptly, either by offering a replacement or an exchange.
7. Contact Information:
For any questions or concerns regarding our return and exchange policy, please contact us:
- Email: info@nyamakima.co.ke
- Phone: 0759856143